Reeds:   I may send extra reeds if I am unsure of the dimensions you require. If you do not return the extra reeds or do not pay for them you will be billed for the full amount. Also if you do not want to keep the reeds I send you will still have to cover my postage costs. Please do not rush me where reeds are concerned, my work is top class and will only remain so if you let me work at my comfortable pace, I already work 12-15 hours a day six days a week so don't push me further folks.

 

Pipes: Pipes orders are usually subject to a 20% non refundable deposit.  In the unlikely event of return of a set there will be an additional 10-20% of the last payment made retained.  These are necessary things they keep the customer committed to the order, they encourage staying power with a tremendously difficult instrument and they protect my business. Please ignore any mention of VAT on this site the text mentioning it has come up as a standard text when designing this site and I just can't work out how to remove it. I do not charge VAT to anyone never have never will.

I am currently experiencing an incredibly difficult time here trying to run a business in the wake of COVID and Brexit, it really is not in any way fun, my supply chain has been decimated and what few are left are charging extortionate rates for shipping and the paperwork involved with imports is just crazy. I am experiencing some delays at the moment due to these factors and they are simply something over which I have no control. I cannot offer refunds due to delays caused by Brexit or COVID I apologise for this but these factors are not my fault and I refuse to be held accountable for them the orders will still be honoured it'll just take a bit longer and I would appreciate your patience on this.

I am a one man outfit and I do not have the time to keep items in stock so everything has to be made by hand and obviously this can take time sometimes.

I do not currently have time to give updates so don't ask for them it really does not help. I willl also apologise in advance if there is a lack of communication from time to time but as stated I am but one person and I am responsible for the many time consuming and tedious elements of running a business as well as the actual pipemaking so don't expect pages of prose on my love of pipes, most times I will be answering queries on my phone whilst working and covered in dust, glue, oil or other random substances.

I find it shocking to have to write this on a site where musical instruments are made but any behaviour or language deemed aggressive, abusive or harassing will result in a cessation of contact, cancellation of any orders with loss of deposit and in serious cases police will be informed. Keep it civil, you are waiting for a musical instrument you aren't awaiting an organ transplant. If you don't have the patience to wait for a set to be made you won't have the patience to learn how to play it.